F.A.Q

Our team of assistants are located across South Africa, serving clients both locally and internationally. Each of our assistants have an office setup from wherever they are. This means they have full access to laptops and internet connectivity.

We strive to make life easier for you, so we adapt to the tools and platforms that work for you. Our existing clients delegate tasks through platforms such as Skype, Zoom, Whats App Messenger, Email, etc.

One assistant is placed to take care of your administrative needs as this ensures a long term, effective working relationship is built whereby he/she will get to know you and understand your business so that we can provide you with the very best service, tailored to your individual needs and preferences.

Yes indeed! Your assistant is here to make life easier! Simply share and grant permission to your assistant and you are on your way to more freed up time. Your VA can read, send, and delete messages on your behalf. Also, your VA can make use of his/her dedicated  email address or alternatively you can have them send emails from your domain instead.

Through our sign-up process we obtain information from you to determine what specific tasks you require to be done, and what skills are required to complete these tasks. This exchange helps us place the right assistant. Once we have identified the assistant that will be supporting you our coordinator will introduce you via email. We aim to introduce you to your VA within 3 business days of signing up.

Turnaround times vary according to the complexity and volume of tasks given. Our Virtual Assistants are a shared resource among our valued clients. Our VA’s manage and schedule their own diaries to best serve you and your incoming tasks with priority, therefore we do not offer immediate turnaround.  Feel free to give your assistant deadlines on tasks and projects as this is a great way to manage expectations.

Each of our options have different payment terms which can be discussed with our onboarding specialist during the signup process.With the Ad hoc Option, the client may choose to pay for the services upfront or immediately upon receipt of an invoice from Beautifully Brainy Virtual Assist.

Payment will be made via electronic fund transfer (EFT)

With the Temporary Option payment for the services will be made immediately upon receipt of an invoice from Beautifully Brainy Virtual Assist., via electronic fund transfer (EFT).

A 50% deposit is required before work commences.
With Instruct & Run the client may choose to pay for the services upfront in an effort to protect his/her budget. Under special circumstances payment may be made in arrears upon presentation of an invoice from Beautifully Brainy Virtual Assist. payments will be via electronic fund transfer (EFT).

EFT Transactions only!

Yes indeed, we are not using Credit Card payments online, only EFT direct electronic transfers!

Each of our options have varying payment terms which can be discussed with our on boarding specialist during the signup process. 

• With the Ad hoc Option The client may choose to pay for the services upfront or, alternatively, immediately upon receipt of an invoice from Beautifully Brainy VA. Payment will be made via electronic fund transfer (EFT)
• With the Temporary Option Payment for the services will be made immediately upon receipt of an invoice from Beautifully Brainy VA , via electronic fund transfer (EFT) 
•  A 50% deposit is required before work commences.

Our team of assistants are located across South Africa, serving clients both locally and internationally. Each of our assistants have an office setup from wherever they are. This means they have full access to laptops and internet connectivity.