Let us tackle the small stuff... so that you can get back to business.

1. Consultations and quotations are free and are carried out by email or telephone or in person if required. 2. Work can be accepted from the client by email, post, CD-Rom, USB drive or courier. 3. All work carried out by us will be proof-read, however final proof-reading of the work lies with the client and needs to be signed off 4. For larger projects a time frame will be negotiated with the client. 5. We do not accept liability or responsibility for the end use of any documents or materials produced or edited by us on behalf of the client. 6. We reserve the right to reject any work which we believe to be unlawful or immoral.

1. Payments can be made via bank transfer. 2. Packages must be paid for in advance. Thereafter, a package will be valid for 4 weeks from the date of the first request for services. The first request for services must be made within 2 weeks of the date of payment. 3. A fee of R150.00 will be charged for any returned cheques. 4. Project work (pay as you go work) payments will be invoiced on completion of the work and payment is due 14 days from the date of invoice. 5. Any additional costs incurred for example, postage, courier, will be invoiced separately to the client as ‘Additional Expenses’. 6. Overdue invoices may result in interest charges (at the rate of 8%) for the total outstanding per month. 7. In the event of a contract being cancelled/terminated, the client agrees to pay for all work completed up to that point.

We guarantee the highest level of confidentiality at all times. We do not pass or sell client information on to 3rd parties unless requested to do so by the client. If required we are happy to sign a confidentiality agreement.